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IT Support Solutions for Medium Businesses

Your medium sized business IT support requirements are growing and things are getting a little more complex. You may have multiple sites or home workers. You probably find you spend more time keeping your IT systems running. However, without a dedicated IT person it is difficult to get the best out of your IT equipment and you may now be considering whether you should employ a full-time IT person. This gives you the following dilemmas:-

Should you employ an experienced IT Manager to handle your business IT Support? You will get experience and someone that can manage their own time, but with all the on-costs you won’t see much change out of £35,000 – £40,000.

Should you employ someone near the start of their career to handle your business IT Support? They will certainly be cheaper but who is going to train them up? They will also need more managing and the chances of them moving on are much greater. You still won’t see much change out of £20,000.

And how do you know what makes a good IT professional. Are you sufficiently knowledgeable to work out who really knows what they are talking about and who is trying to baffle you with IT jargon to sound knowledgeable?

What do you do when they are on holiday? You may have a problem whilst your IT person is on their two week summer holiday? If it is something small it might wait, but what if a key system stops working? You need action and you need it straight away!

With Inside IT Solutions you can have it all. You can have your IT Manager 52 weeks a year, you even get a fully staffed IT department available on demand when you need it. With a dedicated IT manager allocated to your business you can be sure that you are receiving the best advice to enable you to focus your time on your business rather than wasting time and energy on medium sized business IT Support. And when we say IT Manager that is what we mean – we don’t mean an Account Manager that will pop out and make you promises the delivery team can’t deliver. We don’t have a sales team so your IT Manager will be the very person delivering what they have promised.

At Inside IT Solutions we pride ourselves on being different to other medium sized business IT support companies in other ways too. Firstly not only will you be allocated an IT Manager but most of our staff are IT Managers, so when someone answers your call or receives your ticket they are experienced enough to deal with it and to take ownership of the problem until it is resolved. This means your issue is resolved more quickly. You may be thinking with our staffing methods that this premium service comes at a premium price, but you will be pleasantly surprised, if not jaw-droppingly shocked, at just how competitive our rates are.

We also monitor all your systems with our Remote Monitoring & Management system. That means we get an early warning if something is going wrong on your systems and can take preventative measures as early as possible. These systems would only normally be available to large companies with an IT department and budget to match. Most IT providers offering this level of service charge 4–5 times the amount we charge.

As you would expect of a company positioning itself as the only true option to replace an internal IT Manager, our clients think of us as their internal IT department as we become embedded into their businesses, hence the name Inside IT Solutions. We look after your medium sized business IT support so you can focus on running your business. We also make sure that your systems are aligned to your business goals so that your IT systems enable your business to flourish rather than hold it back.

This is what some of our delighted medium sized business IT Support customers have to say about Inside IT Solutions:-

In today's competitive world...

the need to focus on your primary business environment is key to your success. Being in partnership with Inside I.T. Solutions ensured our IT infrastructure and platforms allowed us to become leaders in our industry.

Guy Rowson, Group Finance & Operations Director
Colborne Garages Ltd

Guy Rowson, Group Finance & Operations Director, Colborne Garages Ltd.

If you are interested in learning more about how Inside IT Solutions could improve your medium sized business IT Support then please contact us on 0845 475 5549 or fill out the contact form to the right and somebody will be right back to you.

Inside IT Solutions : Dedicated support for your business